Q: Do I need a referral from my doctor to receive treatment?
You do not require a referral from your doctor in order to receive treatment. However, in order to be reimbursed for payment of services rendered your insurance company may require that you submit a referral from your doctor. Call your insurance provider to confirm exact details of your plan as they vary greatly.
Q: How should I dress?
You should bring or wear a pair of comfortable shorts or yoga or jogging pants and a t-shirt. For example, if you have an ankle or knee problem it is best to wear shorts. For neck or back pain wear a loose fitting shirt and pants so we can perform a thorough and accurate examination.
Q:Who will see me?
You will be evaluated by one of our registered and qualified practitioners and he/she will also treat you during following visits.
Your therapist may identify that your injury/condition may benefit from another type of service at our facility (ie Massage Therapy). As a result you may be referred to another practitioner to receive that part of your treatment.
In order to maintain continuity of care we always try our best to book your follow up appointments with the same therapist. Occasionally you may have to see another practitioner in the absence of your regular treating practitioner (vacation, attending a course etc). The practitioners will, with your consent, work closely together to ensure that all your treatment needs are met at every visit.
Q: How long will each appointment last?
Your initial consultation visit is one to one with your therapist and will last 60 minutes. Additional treatment appointments will consist of one to one treatment sessions with your therapist lasting 30 minutes. In addition, supervised exercises with our Physiotherapist Assistant in our gym is also included in your visit.
Q: How many visits will I need?
Everyone is different and their treatment plans will vary. You may need only a few visits or you may need weeks or months of care. It depends on your injury, the severity of your symptoms, your past medical history, etc. At the completion of your first visit your therapist will be able to better determine the number and frequency of visits needed. At follow up treatment appointments you will be re-evaluated frequently by your therapist to closely monitor your progress and adjust your treatment plan as required.
Parking, Directions & Public Transit Access
Q: Do you have parking?
We provide free underground parking for our clients. Here is some helpful information regarding directions and access:
We provide free underground parking for our clients on a first come first serve basis.Here is some helpful information regarding access to the parking.
Q: Are you accessible to public transit?
We are accessible to both the TTC and Mississauga public transit. Physio First is conveniently located on the southwest corner of Bloor & Islington directly across the street from Islington station on the Bloor-Danforth line.
Q: How does the billing and payment process work?
Most extended health insurance plans cover the cost of the services at Physio First. Payment is required at the end of each session. You will be provided with a receipt with all the appropriate information regarding your appointment and practitioner that your insurance company may require. If you have extended health insurance that covers your treatment you can send your receipt to your insurance company along with a claim form for reimbursement.
Recently, Great West Life and Sunlife insurance companies have approved registered Physiotherapy clinics such as Physio First to perform direct online billing on behalf of patients. We can assist you to inquire and see if your insurance plan approves direct online billing for you.
If you are being treated for injuries sustained in a car accident or a work-related injury and your claim has been approved we do not require payment directly from you. After your initial assessment we will submit the appropriate proposed treatment plan to your insurance company and upon approval of the plan we can bill your insurance company or WSIB directly.
Additional information you should ask your insurance company
The extent of coverage varies greatly from one plan to another. It is best to call your insurance company to confirm the exact details of your coverage. Our friendly office staff would be pleased to help you with any questions or concerns you may have. Examples of questions you may ask include;